Privacy Policy

Last updated: 1 July 2025. New Style Clothing Alterations Pty Ltd (ABN 73 703 148 565) is committed to protecting the privacy of our clients and website visitors. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who we are

New Style Clothing Alterations Pty Ltd provides professional clothing alteration and tailoring services from Melbourne VIC. For any privacy enquiries, please contact us at ceo@newstyleclothingalterations.online.

2. The kinds of personal information we collect

We only collect personal information that is reasonably necessary for our business functions and activities. This may include:

• Your name and contact details, such as your email address and suburb or postcode;
• Details of the alteration services you request, including garment measurements and fitting preferences;
• Records of communications between you and our team, including quote requests and email correspondence;
• Billing and transaction records relating to services we have provided;
• De-identified website usage information, such as pages visited and browser type.

We do not collect sensitive information (such as health information) unless it is directly relevant to a fitting request, you have provided it voluntarily, and you have consented to us handling it for that purpose.

3. How we collect personal information

Wherever practicable, we collect personal information directly from you. This occurs when you:

• Submit a quote request or enquiry through our website;
• Email us at ceo@newstyleclothingalterations.online;
• Engage our alteration or tailoring services in person or remotely;
• Interact with our website, where technical information may be logged automatically.

We aim to collect information only by lawful and fair means, and not in an unreasonably intrusive way, consistent with APP 1 and APP 3.

4. Why we collect, hold, use and disclose personal information

We collect, hold, use and disclose personal information for purposes including:

• Providing quotations and delivering clothing alteration and tailoring services;
• Communicating with you about your garments, fittings, timelines and invoices;
• Managing our business records, accounts and internal quality processes;
• Complying with applicable Australian laws and regulations;
• Improving our website and service offerings.

We will not use or disclose your personal information for a purpose other than the primary purpose of collection unless you have consented, you would reasonably expect such use or disclosure, or the use or disclosure is otherwise permitted by the Privacy Act.

5. Disclosure of personal information

We do not sell or rent personal information. We may disclose personal information to:

• Service providers who assist us with hosting, email delivery or payment processing, under contractual confidentiality obligations;
• Professional advisers, such as accountants or auditors, where reasonably required;
• Government bodies, regulators or law enforcement, where required or authorised by law.

Where we engage overseas service providers, we take reasonable steps to ensure that any transfer of personal information overseas is handled in a manner consistent with the APPs, including APP 8.

6. Quality and security of personal information

We take reasonable steps to ensure that the personal information we collect is accurate, complete and up to date, and that it is protected from misuse, interference, loss and unauthorised access, modification or disclosure (APP 11). Safeguards include access controls, secure storage practices and limiting access to personnel who need the information to perform their duties.

We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this policy, to meet legal and record-keeping obligations, and to resolve disputes. Information that is no longer required is securely destroyed or de-identified.

7. Access to and correction of your personal information

Under APP 12, you may request access to the personal information we hold about you. Under APP 13, you may request correction of information that you believe is inaccurate, out of date, incomplete, irrelevant or misleading.

To make an access or correction request, email us at ceo@newstyleclothingalterations.online. We will respond within a reasonable period. In certain circumstances permitted by the Privacy Act, we may decline a request and will provide our reasons in writing.

8. Anonymity and pseudonymity

Where it is practicable and lawful to do so, you have the option of dealing with us anonymously or using a pseudonym, for example when making a general enquiry about our services. However, we generally need your name and contact details to provide quotes, manage fittings and complete service bookings.

9. Direct marketing

We do not send unsolicited commercial electronic messages. Where we communicate with you about our services, it is generally in response to your enquiry or in connection with services you have requested. If you ever receive marketing material from us and do not wish to receive it, you may opt out at any time by emailing ceo@newstyleclothingalterations.online, and we will act on your request promptly and free of charge.

10. Cookies and website analytics

Our website may use cookies and similar technologies to support basic functionality and understand how visitors use the site. You can configure your browser to reject cookies or to alert you when cookies are being used; however, some features of the website may not function properly as a result.

11. Third-party websites

Our website may contain links to third-party websites. Those websites are not subject to this privacy policy, and we encourage you to review the privacy policies of any third-party site before providing personal information.

12. Complaints and contact

If you have any questions about this policy, or if you believe we have breached the APPs or the Privacy Act, please contact us:

• Email: ceo@newstyleclothingalterations.online

We take privacy complaints seriously and will acknowledge and investigate your concern promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

13. Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page, and the "last updated" date above will be revised accordingly.